BELxpress Case Studies

Case 1
A performance-oriented platform that you can trust in terms of reliability, stability, and security

Client background:
Infrastructure main-contractor of the world's leading tele-communication service providers (such as Huawei, Ericsson and Nokia).

Problem faced:

- Slow and unreliable mail system.
- Chaotic internal setup for the email system.
- Frequent downtime. Outgoing mail gets stuck somewhere and can't be found.
- IP gets into RBL (Real-time Blackhole List) and there is no decent technical support from the service provider.

Problem solved:

- No longer will there be any sudden downtime in an unpredictable manner. BELxpress average uptime is nearly 99.999%.
- No longer slow in performance, no longer need to wait for an IMAP account to be synced and sometimes can't connect to the mail server (send/receive).
- Due to account compromise, the IP address of the email server was blacklisted. We've got an auto alerting system to monitor this with no extra cost.
- No more lost mail.

Case 2
Improved efficiency and cost effectiveness

Client background:
One of the major regional players in new energy (solar power).

Problem faced:

- Increasing cost as the company expanded rapidly and the email volume was getting higher every month.
- They need multi-device email sync so that sales personnel can work anywhere.
- Frequent downtime. Outgoing mail gets stuck somewhere and can't be found.
- The need for advanced features to do complex mail- redirection based on rules set.

Problem solved:

- Offering similar quality as the top 2 international players at a fraction of the price (4 times cheaper).
- New email service can now take super high volume daily (a million inbound/outbound messages).
- Multi-device support, multi-device sync, anywhere, anytime.
- Advanced features for complex requirements, such as auto- reply of acknowledgement notification, forwarding incoming mail based on sender and subject to a different group of recipients, and organizing incoming mail into respective folders based on keywords found in the subject.

Case 3
Stopping (98.7%) the spam/phishing email

Client background:
Conglomerate with business divisions across various industries such as agriculture, property, pharmaceuticals, heavy industries and trading.

Problem faced:

- There were many spam and junk emails, nearly 75% spam on a daily basis.
- The filter rule settings were difficult to create, and the spam filter was ineffective.
- It was hard to manage inbound traffic.

Problem solved:

- Each email account comes with a complimentary spam control engine that allows individual settings.
- Easy to set Spam filtering rules, spam engine training, and spam score adjustment.
- We also offer award-winning anti-spam technology for enterprise solutions at a very affordable cost.
- The Enterprise solution also offers a very good approach to inbound and outbound messaging management.

Case 4
Easy to use and manage email solution for companies with no IT administration experience

Client background:
Traditional trading business in electric products.

Problem faced:

- Office staff do not have IT administration experience.
- Hesitant to offer company email accounts for staff as most are non IT-savvy.
- Management does not have confidence that users can self-help to set up and manage their own email accounts.

Problem solved:

- BELxpress comes with a highly rated administration console (panel).
- It's simple to use and yet complete email functionalities, as it was developed by our in-house team, based on a decade of experience with user feedback.
- Easily create and delete email accounts, reset the password, set auto-reply, and block or unblock an email account.
- No need to assign a dedicated staff to manage email accounts with simple FAQ for users to self help.

Case 5
Excellent customer services

Client background:
Large holding company for several telecommunications engineering firms (cabling, transceiver tower, installation, etc.).

Problem faced:

- Lack of SMTP (email eco-system) knowledge.
- No support and helpless while facing email server configuration.
- There was no way to understand their email system further, such as their storage usage, most active senders and recipients, most active region, etc.
- Live chat support was always robot replies, and call support always ended up with the answering machine.

Problem solved:

- No longer a helplessness customer. Our email specialists always go the extra mile for any technical questions.
- Provide additional data analysis and custom requests that "big-tech-giants" do not provide. Such as storage and usage analysis, top sender vs. top recipient , geographical statistics, etc.
- Technical knowledge shared in layman's terms. Enhanced customer awareness of emailing and spamming.

Customer Success Stories

Case 1A performance-oriented platform that you can trust in terms of reliability, stability, and security

Problem faced:

- Slow and unreliable mail system.- Chaotic internal setup for the email system.- Frequent downtime. Outgoing mail gets stuck somewhere and can't be found.- IP gets into RBL (Real-time Blackhole List) and there is no decent technical support from the service provider.

Problem solved:

Case 2Improved efficiency and cost effectiveness

Problem faced:

Problem solved:

Case 3Stopping (98.7%) the spam/phishing email

Problem faced:

- There were many spam and junk emails, nearly 75% spam on a daily basis.- The filter rule settings were difficult to create, and the spam filter was ineffective.- It was hard to manage inbound traffic.

Problem solved:

Case 4Easy to use and manage email solution for companies with no IT administration experience

Problem faced:

- Office staff do not have IT administration experience.- Hesitant to offer company email accounts for staff as most are non IT-savvy.- Management does not have confidence that users can self-help to set up and manage their own email accounts.

Problem solved:

Case 5Excellent customer services

Problem faced:

Problem solved:

Case 1
A performance-oriented platform that you can trust in terms of reliability, stability, and security

- Slow and unreliable mail system.
- Chaotic internal setup for the email system.
- Frequent downtime. Outgoing mail gets stuck somewhere and can't be found.
- IP gets into RBL (Real-time Blackhole List) and there is no decent technical support from the service provider.

Case 2
Improved efficiency and cost effectiveness

Case 3
Stopping (98.7%) the spam/phishing email

- There were many spam and junk emails, nearly 75% spam on a daily basis.
- The filter rule settings were difficult to create, and the spam filter was ineffective.
- It was hard to manage inbound traffic.

Case 4
Easy to use and manage email solution for companies with no IT administration experience

- Office staff do not have IT administration experience.
- Hesitant to offer company email accounts for staff as most are non IT-savvy.
- Management does not have confidence that users can self-help to set up and manage their own email accounts.

Case 5
Excellent customer services